Incident Administration

Every bump and major accident presents a challenge for fleet managers. The IFC in-house incident administration service provides vital support when businesses and drivers need it most.

Service features

Accidents are an unfortunate but inevitable consequence of running a business fleet.

• Dedicated 24 hour call service for drivers
• Every call is handled with prior knowledge of your business fleet and its drivers
• Claim forms completed on your behalf
• Vehicle recovered and repaired by our network of trusted service partners
• Web-based reporting suite for the claims process
• Risk management analysis and fraud prevention
• Full uninsured loss recovery service available

Service benefits

We’ll get your drivers swiftly back on the road with minimal disruption and down-time.

• Drivers can get back on the road quickly
• Minimal down-time in the aftermath of incidents
• Incident-related costs tightly controlled
• Significant time saved completing claim forms in-house
• Insurance claims taken care of if fault lies with the third party driver